Confidence in Every Stitch

Aimercommerce Private Limited (“we,” “our,” “us”) runs Evergent with the goal of reshaping Indian fashion through thoughtful craftsmanship. While we work diligently to offer garments of high quality, we recognize that issues may occasionally arise. Whether it's a misdelivered item or an unexpected defect, your satisfaction remains our highest priority.

If our users (“you” or “your”) have received the wrong item or something arrived in a damaged condition, don’t worry, we’re just a message away. Reach out to our support team within 48 hours of receiving your parcel, and we’ll take swift and fair action. Our goal is to ensure your shopping journey remains convenient, comfortable, and truly dependable.

Hassle-Free Returns, No-Fuss Exchanges

We’ve kept our return and exchange process intentionally simple, so you can shop with confidence.

Please take note of the following before initiating a return:

• Return Window: All requests must be raised within 48 hours of delivery.
• Item Condition: Products must be unused, unwashed, and returned in their original packaging with tags attached.
• Wrong Delivery: If you’ve received the incorrect product, we’ll offer a replacement or initiate a refund without delay.
• Dedicated Help: Our customer support will assist you at each stage of the return or exchange.
• Processing Time: Approved refunds or exchanges will be completed within 5-7 business days.
• Quality Check: Every return goes through a brief inspection before approval.
• Timely Replies: We aim to respond quickly and clearly to all return-related queries.

What’s Not Returnable?

While we strive for flexibility, some product types are excluded for practical reasons. These categories are clearly marked to avoid confusion during your shopping experience.

• Personal Use Items: Innerwear, socks, and swimwear are non-returnable due to hygiene protocols.
• Made Just for You: Customized or monogrammed products can’t be returned unless they’re damaged on arrival.
• Sale Selections: Final Sale items or products marked with deep discounts are not eligible for return.
• Signs of Wear: Items that show evidence of use, wear, wash, or alterations fall outside our return policy.
• Clear Labelling: All non-returnable items are noted explicitly on their product pages for your convenience.

Return Shipping: Who Covers What?

We believe fairness extends beyond fashion - it includes return costs too.

If the mistake is on our side - whether due to a wrong item or a defect - we’ll gladly cover return shipping. In cases where a return is requested due to a change of mind or personal preference, the shipping fee will need to be borne by the customer.

Here are a few helpful pointers:

• Use a trusted courier to ensure safe delivery back to us.
• Pack the item properly to avoid any damage during return transit.
• If the return is due to a product issue, we’ll handle all return logistics on your behalf.

Refunds That Honor Your Time

We value not just your purchase, but your patience and trust in our process. Once your returned product reaches us and passes our quality check, your refund will be processed without unnecessary delay.

The approved amount will be credited to your original mode of payment within 5-7 business days.
You’ll receive a confirmation email when the refund is completed.
We believe in clear timelines and keeping you informed every step of the way.
Our refund policy is designed to match your expectations - quick, courteous, and honest.

Need Help? Let’s Talk

Questions about returns or exchanges? We're always ready to help, whether it's your first return or just a doubt about policy details. Our customer care team is trained to offer clear, timely responses to every query.

Reach out at aimercommerceprivatelimited@gmail.com and we’ll respond at the earliest.
Every shopping journey should end on a confident note, and that confidence begins with care, clarity, and open dialogue.