Rethinking Your Purchase  

Aimercommerce Private Limited (“we,” “our,” “us”) operates Evergent to offer refined clothing that blends intention with elegance. We understand that fashion decisions, like moods, can sometimes shift after checkout.  

We’ve created a cancellation experience that values our users (“you” or “your”) time and choices. If your order hasn’t moved into the packing phase, we’re happy to accommodate cancellation requests. Before confirming your order, we recommend a quick double-check to make sure everything aligns with your preference. Our promise remains - clarity, fairness, and consideration every step of the way.  

The Right Time to Cancel  

If you change your mind, timing matters. Cancellations are welcome only before dispatch procedures begin. Once your order is packed or assigned for delivery, we may not be able to halt it. Early requests help us act faster and increase the chance of approval.  

Once the dispatch window is crossed, cancellation is usually not possible.   
Below are a few non-cancellable scenarios to keep in mind:  

• Final sale items are not eligible for cancellation under any circumstances.  
• Limited-time collections and promotional drops may also fall outside the cancellation window.  

Specific Situations We Can’t Cancel  

Some orders may be outside our ability to cancel due to special conditions:  

• Orders placed under flash sales or limited-time offers.  
• Digital items like gift cards or promotional vouchers.  
• Bundled sets where one item depends on another.  
• Orders already linked to a return or exchange case.  
• Requests made via unofficial platforms (like social media DMs) won’t be processed.  
• We reserve the right to decline a cancellation if the item is already being prepared or due to inventory constraints.  

How to Cancel Gracefully  

For all cancellation requests, head to the official support section on our website. Include your order ID and a brief reason to help us verify and process your request quickly.  

We recommend using the cancellation form or helpdesk portal for a quicker response.   
Here’s how to make your request easier to process:  

• Be concise but clear with your message.  
• Keep your order details ready for reference.  
• Our team will verify your order's status before confirming the cancellation.  
• You'll be notified about approval or next steps soon after.  

What Happens After Cancellation  

If your request qualifies, your refund will be initiated to the original payment mode. We make every effort to process approved refunds without unnecessary delays.  

Please note:  

• Timelines can vary depending on your bank or payment provider.  
• Discounts or promotional codes used in your order may influence the final refund amount.  
• Our focus remains on transparency and ensuring that your experience is fair from start to finish.  

Our Policy, Evolving with Time  

We may update this cancellation policy as our processes evolve. Any changes will be clearly reflected on this page without separate announcements.  

We recommend reviewing this section from time to time.  

• Continued use of our platform confirms acceptance of the latest updates.  
• We’re committed to adapting with honesty while keeping your convenience at the forefront.  

Let your wardrobe evolve freely with our cancellation process designed to keep your choices open yet organized.